Refund Policy
At Country Travel and Tours Ltd, we strive to deliver smooth, unforgettable travel experiences across Ghana and the wider West African region. However, we understand that unexpected circumstances can alter travel plans. This Refund Policy outlines our terms, timelines, and procedures for cancellations, date changes, and refund requests.
1. Standard Cancellation & Refund Schedule
All cancellation requests must be submitted in writing via email to our official bookings team. The date on which we receive your written notification determines the applicable refund tier.
2. Non-Refundable Components
Certain services booked through us carry strict third-party supplier rules that fall outside our direct control. The following components are 100% non-refundable once issued or confirmed:
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Flight Tickets: Domestic and international flight bookings are governed strictly by the issuing airline’s fare rules and cancellation penalties.
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Visa Processing & Border Clearance Fees: Fees paid to embassies, immigration departments, or third-party border liaisons cannot be recovered once processing has commenced.
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Peak Season Accommodations: Certain hotel partners during high-demand seasons (e.g., December “Year of Return” festivities, Easter, or major conference dates) enforce strict non-refundable policies.
3. Tour Postponements & Date Changes
If you need to reschedule your trip rather than cancel it entirely:
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30+ Days Notice: You may request to transfer your deposit to a future departure date within 12 months of the original booking, subject to a nominal rescheduling fee and any price adjustments for the new dates.
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Less Than 30 Days Notice: Date changes are treated as a cancellation and subject to the standard fee schedule, as hotel and fleet allocations cannot be easily reassigned on short notice.
4. Cancellations by Country Travel and Tours Ltd
While rare, we reserve the right to cancel or modify a scheduled tour due to insufficient group numbers, safety concerns, political unrest, severe weather, or Force Majeure events.
In the event that we cancel a tour prior to departure:
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You will be offered the option to transfer 100% of your payment to an alternative tour or rescheduled date.
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If no alternative is acceptable to you, we will issue a full refund of all monies paid directly to us, excluding unrecoverable third-party costs (such as issued airline tickets).
5. Refunds Due to Unused Services
No refunds or partial credits will be issued for unused portions of an active tour—including missed hotel nights, unused attraction entries, or skipped meal inclusions—if you voluntarily leave a tour early, arrive late, or choose not to participate in scheduled activities.
6. How Refunds Are Processed
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Method: Approved refunds will be issued using the original payment method (e.g., Bank Wire Transfer, Credit/Debit Card via processor, or Mobile Money / MoMo).
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Processing Time: Approved refund requests are processed within 14 to 21 business days from the date of written confirmation.
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Transaction Fees: Bank transfer charges, credit card processing fees, or foreign currency conversion differences will be deducted from the final refund amount.
7. Travel Insurance Recommendation
Because unexpected health issues, family emergencies, or flight disruptions can occur, we strongly recommend purchasing comprehensive Travel Insurance that includes trip cancellation and interruption coverage when booking any tour package with us.
8. Contact Us
To request a cancellation and initiate a refund review, please submit your request along with your booking reference number to:
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Company Name: Country Travel and Tours Ltd
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Location: Accra, Ghana
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Phone: +233 208 130 162 / +233 243 132 675