1. Information We Collect
To provide seamless travel management, visa support, and tour logistics, we collect information that identifies or relates to you as an individual.
A. Personal Identification Data
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Contact Information: Full name, phone number, email address, physical address.
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Travel Documents: Passport numbers, citizenship/nationality, expiration dates, date of birth, and gender (required for airline ticketing, hotel bookings, and immigration border clearance).
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Financial Data: Billing details, mobile money (MoMo) transactional information, or payment card details processed via secure payment gateways.
B. Travel Preferences & Health Data
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Dietary requirements, mobility needs, or specific health disclosures necessary to accommodate you safely during tours and excursions (e.g., medical conditions required for safari or hiking safety).
C. Technical Data
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IP address, browser type, device information, operating system, and interaction logs collected automatically via website cookies and standard analytics.
2. How We Use Your Information
We process your personal data strictly for lawful, legitimate business purposes, including:
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Fulfilling Travel Services: Booking flights, securing hotel accommodations, arranging ground transport, and securing entry tickets for heritage sites and reserves.
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Cross-Border Logistics: Submitting necessary passenger manifest data to immigration authorities, border control liaisons, and regional partner agencies when crossing borders (e.g., Ghana–Togo–Benin expeditions).
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Customer Communication: Sending booking confirmations, itinerary updates, safety alerts, and responding to inquiries.
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Legal Compliance: Satisfying tax obligations, accounting audits, and regulatory reporting under Ghanaian law.
3. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data to third parties. We share your information only under the following strictly defined conditions:
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Service Providers & Travel Partners: We disclose necessary details (e.g., passport info and names) to airlines, hotels, local transport fleets, and multi-lingual guides to execute your booked itinerary.
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Immigration and Governmental Authorities: Cross-border itineraries require sharing passport and travel manifest details with border officials and government tourism agencies (such as the Ghana Tourism Authority) as mandated by law.
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Third-Party Payment Processors: Financial transactions are handled by PCI-DSS-compliant payment processors. We do not store raw credit card numbers on our local servers.
4. International Data Transfers
Because we specialize in multi-country West African travel (including Togo, Benin, and other sub-regional destinations), your data may be transferred to and processed by hospitality and transit partners in neighboring countries to fulfill your travel contract. We take all reasonable steps to ensure that external partners adhere to adequate data protection standards.
5. Data Security & Retention
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Security: We employ technical and administrative safeguards—such as encrypted data transfers (SSL/TLS), restricted employee access, and secure cloud storage—to protect your personal information against unauthorized access, loss, or alteration.
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Retention: We retain your personal and transactional information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal, tax, and reporting obligations under Ghanaian law.
6. Your Rights Under Ghana Data Protection Act (Act 843)
Depending on your jurisdiction and under the provisions of the Ghana Data Protection Act, 2012, you hold the following rights regarding your personal data:
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Right of Access: You may request a copy of the personal data we hold about you.
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Right to Correction: You may request that we update or correct inaccurate or incomplete information.
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Right to Erasure: You may request that we delete your personal data, subject to legal or contractual retention obligations.
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Right to Object: You may object to the processing of your data for direct marketing or non-essential purposes.
To exercise any of these rights, please contact our Data Protection Liaison at the details below.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., external travel insurance providers or tourism portals). We are not responsible for the privacy practices or content of external platforms. We encourage you to review the privacy policies of any site you visit.
8. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website and services constitutes acceptance of the revised policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is managed, please reach out to us:
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Company Name: Country Travel and Tours Ltd
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Location: Accra, Ghana
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Phone: +233 208 130 162 / +233 243 132 675